Refund & cancellation policy

This policy covers paid EPIC subscriptions, Observe + Reporting ($6.99/month) and Modify + Reporting ($9.99/month), sold by EdgePro Workbench through Lemon Squeezy, our merchant of record. The free Website Intelligence plan has no charge, so you can try EPIC before you pay.

1. Cancelling

• You can cancel at any time from EPIC → ⋯ → License → Manage billing, or from the Lemon Squeezy customer portal linked in your receipt.
• After you cancel, you keep paid features until the end of the period you've already paid for. You won't be charged again.
• Your history, change log and reports stay on your device; EPIC returns to the free plan.

2. Refunds

• Subscriptions are billed monthly in advance. Payments are non-refundable for partial periods, except where required by law.
• If you were charged in error (for example a duplicate charge, or a renewal after you had already cancelled), contact us and we'll refund it.
• If the law where you live gives you a right to cancel and receive a refund, that right is not affected by this policy.

3. How to ask

Email support@edgeproworkbench.com with the email address you purchased with and your order number (it's in your receipt). We reply within 2 business days. Approved refunds are issued by Lemon Squeezy to the original payment method.

4. Price changes

If we change a price, we'll tell you in advance and it applies only from your next billing period after the notice. You can cancel before then.

5. Contact

EdgePro Workbench: support@edgeproworkbench.com. See also the terms of service and privacy policy.